by Mary Kelly | Sep 7, 2011 | customer Service, leadership, process
Leading Across Divisions: The Perils of Stovepipe RetailingOne of the reasons I like JCPenney is because their marketers and advertisers work in conjunction with the front-line retail store managers.When JCPenney runs a promotion with specials and coupons, they mail...
by Mary Kelly | Aug 25, 2011 | marketing
I had enough. After trying for nearly a month to get my new Motorola smart phone to work properly, I finally returned it. Ten different people had been unable to resolve the various problems I had been experiencing, although the consensus was the root cause was most...
by Mary Kelly | Aug 15, 2011 | economy
Managing Your World When the U.S. Economy is on a Wall Street Roller CoasterU.S. and global stocks rode the market roller coaster this week when the loss of the Triple A bond rating for the United States shook the financial world. The rating loss was based on the...
by Mary Kelly | Aug 3, 2011 | growing your business, speaking
Post-Conference To-Do List The National Speaker’s Association (the other NSA) holds a yearly convention that is beyond awesome. I learn from the sessions, meet smart and talented people, and get great platform and business ideas. I also leave with a To-Do list. Here...
by Mary Kelly | Jul 15, 2011 | leadership, military
Leadership Starts with Followership aka What I Learned During Plebe Summer Last week was my classmates and my 28th anniversary of I-Day (Induction Day) at the US Naval Academy. We were eager teenagers taking an oath of office that launched us into Plebe Summer...
