by Mary Kelly | Jun 18, 2011 | Uncategorized
A Father’s Day TributeMy Mom and Dad celebrated their 50th anniversary yesterday, and Father’s Day is tomorrow.Dad provided me with great advice over the years (and he probably didn’t think I heard all of it) but I was paying attention, at least part of the...
by Mary Kelly | Jun 14, 2011 | leadership, leadership techniques, management tools, team
The Exit Interview is Way Too LateUnless all of your employees are seasonal workers (life guards, ski instructors, retail support during Christmas, all considered seasonal unemployment when they lose their jobs) turnover can be costly and unexpected.When one of your...
by Mary Kelly | May 17, 2011 | improving communications
Managing a Team of Quarterbacks Most people consider themselves above average drivers, but statistically, that just isn’t possible. Many people pride themselves on working harder than the average worker. Many people think they are smarter than they really are. Many...
by Mary Kelly | May 11, 2011 | Uncategorized
Sharing My TreasuresFinding people to do business with is like dating. You spend a lot of time exploring options. You get referrals, you look online, and you go to events where others are, ostensibly, looking to make a connection with you.Then you try them out. A...
by Mary Kelly | Apr 28, 2011 | customer Service
No One Mourns the WickedIn Wicked, the musical, the Wicked Witch laments that no good deed goes unpunished. (If you haven’t seen it, Wicked is fabulous, and I promise not to ruin the story.) She isn’t the first to be upset when she does the Right Thing and...
