Business Leaders: How To Encourage A Customer-Oriented Culture
Attention Business Leaders! How To Encourage A Customer-Oriented Culture In the midst of the COVID-19 pandemic, protests, and economic volatility, businesses nationwide are navigating uncharted territory. As society moves forward, business leaders face a unique...
What Makes Your Customers Walk Away and Not Return?
Workshops Online Courses Articles In the News Social Media Free Stuff Meeting Pros Media Reps What Makes Your Customers Walk Away and Not Return?One of the most crucial elements of any business — customer service — can literally make or break your bottom line.If your...
Dating or following up?
Workshops Online Courses Articles In the News Social Media Free Stuff Meeting Pros Media Reps Dating or Following Up? You’d think we’d be over that teenage, awkward stage. “Does he like me?” “Why doesn’t he call?” “He said he’d call. It’s been weeks.” “Maybe I should...
Leaders Live Great Customer Service
Leaders Live Great Customer Service I walked up to the cashier, who was talking with her co-worker working the other checkout line at a retail store. “How are you?” I asked. She ignored me and continued talking to the other cashier while running my items through the...How to save money, be green, and have your customers buy-in too!
How to save money, be green, and have your customers buy-in too!The Sheraton Resort in Steamboat Springs, CO got it right. When you check in they give you the song and dance about how nice it is for you to re-use your towels. What many hotel guests are thinking is...Why Businesses Need to Stop Rewarding Bad Behavior
Why Businesses Need to Stop Rewarding Bad BehaviorPeople respond to incentives, whether positive or negative. The more experienced people are, the more they figure out the systems, and the more use them to their advantage.So it is with a sense of sadness that we...
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