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Throwing Management to the Dogs

Throwing Management to the Dogs

Everything I learned about management I learned from my dog. Let me explain. I’ve been employed to manage people for more than 15 years. Most management is about getting people to do what you want them to do, at the right time, in the right place, with the right results.

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The (unfortunately) “Real Boss”

The (unfortunately) “Real Boss”

Nobody out there has a feedback-giving, employee-nurturing, free-praise-bestowing supervisor by Mary Kelly Do you know what your employees say about you? Are you sure? Do you want to know? I recently surveyed…

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Are you a great boss?

Are you a great boss?

Many employees commonly leave work complaining about their jobs. But there are also vast numbers of very happy employees who say they like their bosses and would, in fact, be downright unhappy if they had to work for someone else.

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Building Trust

Building Trust

Building trust is difficult. Learning to trust the people you work with and the people on your team can be challenging. But breaking trust is can be a very quick process. In a coaching engagement, we worked with…

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Leaders Live Great Customer Service

Leaders Live Great Customer Service

I walked up to the cashier, who was talking with her co-worker working the other checkout line at a retail store. “How are you?” I asked. She ignored me and continued talking to the other cashier while running my items…

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Are You Leading for the Future?

Are You Leading for the Future?

I recently asked a group of executives who they were grooming to lead their company in 20 years. They gave me blank stares as answers. “We are worried about next quarter. We are not even worried about next year.” Exactly. And that is the problem. Many executives are so busy worrying about the short-term that they…

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Leaders Show Up and Care

Leaders Show Up and Care

My first meeting with my new Navy boss, the commanding officer of the base, went pretty much as expected until he said, “Oh, and if any of your people or their family members go to the hospital and are admitted, you need to let my office know.” I was a little confused. This guy was really busy. His assistant was constantly trying to keep him on a schedule. He arrived at the office at…

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