Why Your Customers, Even Your Loyal Ones, Break Up With You A friend of mine just experienced a bad breakup. After 8 years, she ended it. With her dogs’ groomer. She had been going to the same dog grooming shop for 8 years. Yesterday she vowed to never return. Why?...
The Six Steps for Smart Succession Planning
According to a Nationwide survey, the majority of business owners with 300 employees or fewer do not have a succession plan. A leader’s job is to plan for the future. Business owners and those in senior executive positions are often woefully unprepared to turn over their business and their jobs. Leaders need to develop a plan that ensures both a smooth transition AND the ongoing longevity of the business after the owner or senior people have handed over the reins.
How the Science of Neuroplasticity Can Help Your Employees Thrive
How the Science of Neuroplasticity Can Help Your Employees Thrive Our brains makes us jump to conclusions! The human brain loves patterns, so we make assumptions that conform to the patterns we know. We are often wrong. This can lead to unconscious bias and judgmental...
Are You Leading a Responsive and Flexible Workforce?
Are You Leading a Responsive and Flexible Workforce? Many of our people can work anytime, anywhere, and from a multitude of electronic devices. Our phone is more powerful and capable than desktop computers from just a few years ago. This is the age of being a digital...
8 Ways For Leaders to Provide Awesome Employee Feedback
8 Ways For Leaders to Provide Awesome Employee Feedback How do you feel when your boss tells you that you have a performance appraisal appointment coming up this Friday? Most of us feel a pit forming in our stomach. No one likes their performance appraisal session,...
Show Love and Commitment: Succession Planning for Small Business Owners
Show Love and Commitment: Succession Planning for Small Business Owners It is Valentine's day! We hope you love your job, your organization, and the people you work with, so make sure you take care of them. Succession planning is a necessary part of overall business...
FutureNomics – What Associations Need To Do To Be Invaluable in 2025
FutureNomics for Associations - What Associations Need To Do to Be Invaluable in 2025 My name is Mary Kelly. I’m an economist, a university professor, a CEO, business owner and I’ve written 11 books on business and leadership issues. Today I’m going to talk a little...
Supercharge Your Staff with Succession Planning
Supercharge Your Staff with Succession Planning Most executives set production goals to encourage their company's employees to move forward, resulting in improved productivity and job satisfaction. Fewer executives look to succession planning as one of the tools that...
Are You Living With Lifestyle Inflation?
Are You Living With Lifestyle Inflation? Normal inflation is the general upward movement of prices. In the US, from August 2016 to August 2017 out inflation rate was a mere 1.9%. Lifestyle inflation is when we quickly increase income to a higher standard of living....
April Peterson









