Productive Leaders
What Makes Your Customers Walk Away and Not Return?One of the most crucial elements of any business — customer service — can literally make or break your bottom line.If your business is not as profitable as you’d like, take a look at how your customers are being...
How To Attract and Recruit Top TalentI have a program for corporations and associations called A.R.M.E.D. – How to Attract, Recruit, Mentor, Evolve, and Develop the Next Generation of Leaders.U.S. unemployment levels are at record lows, around 4%, and I expect that...
Where Does U.S. Manufacturing Really Stand? The past year has produced some seemingly very positive data for the American manufacturing sector. Most notable has been the dramatic rise of the Dow Jones Industrial Average, a stock market index that tracks 30 major U.S....
Are You Avoiding Dangerous Assumptions? Our brains are formatted to detect patterns, and we often make assumptions to fulfill our desire to make sense of what find them everywhere. Still, assumptions can be dangerous. They can severely damage our relationships with...
Why Your Customers, Even Your Loyal Ones, Break Up With You A friend of mine just experienced a bad breakup. After 8 years, she ended it. With her dogs’ groomer. She had been going to the same dog grooming shop for 8 years. Yesterday she vowed to never return. Why?...
According to a Nationwide survey, the majority of business owners with 300 employees or fewer do not have a succession plan. A leader’s job is to plan for the future. Business owners and those in senior executive positions are often woefully unprepared to turn over their business and their jobs. Leaders need to develop a plan that ensures both a smooth transition AND the ongoing longevity of the business after the owner or senior people have handed over the reins.
How the Science of Neuroplasticity Can Help Your Employees Thrive Our brains makes us jump to conclusions! The human brain loves patterns, so we make assumptions that conform to the patterns we know. We are often wrong. This can lead to unconscious bias and judgmental...
Are You Leading a Responsive and Flexible Workforce? Many of our people can work anytime, anywhere, and from a multitude of electronic devices. Our phone is more powerful and capable than desktop computers from just a few years ago. This is the age of being a digital...
8 Ways For Leaders to Provide Awesome Employee Feedback How do you feel when your boss tells you that you have a performance appraisal appointment coming up this Friday? Most of us feel a pit forming in our stomach. No one likes their performance appraisal session,...
April Peterson