by Mary Kelly | Jul 8, 2013 | customer Service
How to save money, be green, and have your customers buy-in too!The Sheraton Resort in Steamboat Springs, CO got it right. When you check in they give you the song and dance about how nice it is for you to re-use your towels. What many hotel guests are thinking is...
by Mary Kelly | Jun 24, 2013 | customer Service, diappointments, leadership
Why Businesses Need to Stop Rewarding Bad BehaviorPeople respond to incentives, whether positive or negative. The more experienced people are, the more they figure out the systems, and the more use them to their advantage.So it is with a sense of sadness that we...
by Mary Kelly | Jun 18, 2013 | economy, personal finance
Do You Need to Fix Your Credit Score?Is your credit score lower than what it should be? Maybe it isn’t your fault. According to the Federal Trade Commission, one in 20 Americans could have a significant error on their credit report, affecting mortgage rates, car...
by Mary Kelly | Jun 12, 2013 | communication, growing your business, leadership, leadership techniques, management tools, productivity
6 Ways for Business Leaders to Improve Productivity Over the SummerSummer is a wonderful opportunity to take a breath and celebrate what you’ve accomplished during the first 6 months of the year. Summer is also a great time to assess, reevaluate, and tweak processes...
by Mary Kelly | Jun 5, 2013 | community, gratitude
Building good will and market share one slice at a timeI’ve never seen any PR on this, so I have to mention it. It is Tuesday at 1:30 PM at the USO at the Denver airport, and the volunteers are happy. Why? Pizza.Tuesdays and Wednesdays are Papa John’s pizza...
