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A Military Look at Employee Engagement

Corporate managers frequently complain that employees are unfocused, unproductive, and struggle to work cohesively. Employees not actively engaged generally lack interest in the goals of the organization. In economics, we call this the ‘principle-agent problem’ meaning…

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The Exit Interview is Way Too Late

Unless all of your employees are seasonal workers (life guards, ski instructors, retail support during Christmas, all considered seasonal unemployment when they lose their jobs) turnover can be costly and unexpected. When one of your employees starts sending out resumes and actively…

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Want Referrals? Be Referable!

Many people rely on referrals and repeat business to sustain their livelihood. But there is a difference between repeat business and business loyalty that makes your clients happy to refer you to other people. I have a friend who has been with his insurance…

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