Productive Leaders
Top 20 Things That Irritate People Who Call Customer Service If you deal with customers, watch for these issues that are pushing your customers toward your competitors. Check your frontline workers to make sure they are not making these mistakes that are driving...
Finding Gratitude During Chaos and Uncertainty I started today by watching the news, and honestly, it did not make me feel grateful. It made me feel angry. There is so much bad news. Russia is still in Ukraine. One in four people worldwide do not have access to clean...
Navigating Leadership and Team Management in Times of Crisis and Change In the ever-evolving business landscape, crises and change are inevitable. How leaders respond to these challenges can make or break an organization. Effective leadership and team management...
Why U.S. Business Leaders Need to Be Proactive About Strong Leadership Heading into Fall 2024 As the United States approaches the fall of 2024, a range of challenges threatens to impact the stability and success of businesses. With potential political polarization...
The Power of Gratitude: Transforming Your Life and Leadership In a world that often seems fast-paced and filled with challenges, it's easy to overlook the simple, yet profound practice of gratitude. As a leader, cultivating gratitude can not only transform your...
Boosting Customer Service and Follow-up for Busy Sales Reps Tristan is a dedicated sales representative working for a national company. He is responsible for managing a substantial client portfolio, which has grown over time. However, he finds himself struggling to...
Mastering the Art of Asking for Referrals: Essential Tips for Sales Professionals to Expand Their Network and Gain New Leads Asking for referrals is an essential skill for sales professionals to expand their network and gain new leads. Great salespeople understand how...
Agile Change: Shifting Your Mindset to Lead Effectively I tend to take the same route home every day. Why? Because it's easy and familiar, and I don't have to think too hard. That's how most people are. Change is often hard. Change is often met with resistance. Most...
How to Handle a Conversation with a Rude and Hostile Co-Worker This is written for a specific coaching client who is having an issue with a peer at work. The obnoxious colleague makes belittling comments, constantly interrupts, and often withholds project...