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Who is Your Business Lifeguard?

Have you noticed the lifeguards at the pool or at the beach? Their job is to be vigilant, watch weather and water conditions, and to save swimmers and surfers who get into trouble. Around water, some people get into trouble because they are overconfident, too tired, or they are not paying…

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How to save money, be green, and have your customers buy-in too!

The Sheraton Resort in Steamboat Springs, CO got it right. When you check in they give you the song and dance about how nice it is for you to re-use your towels. What many hotel guests are thinking is “Hey, I paid for this room so that someone else WOULD clean it for me. Why would I NOT want housecleaning services?”

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Why Businesses Need to Stop Rewarding Bad Behavior

People respond to incentives, whether positive or negative. The more experienced people are, the more they figure out the systems, and the more use them to their advantage. So it is with a sense of sadness that we acknowledge Alaska Airlines for joining the ranks of airlines that punish their loyal customers who are doing the right thing.

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Do You Need to Fix Your Credit Score?

Is your credit score lower than what it should be? Maybe it isn’t your fault. According to the Federal Trade Commission, one in 20 Americans could have a significant error on their credit report, affecting mortgage rates, car loans, personal lines of credit, and security clearances.

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Building good will and market share one slice at a time

I’ve never seen any PR on this, so I have to mention it. It is Tuesday at 1:30 PM at the USO at the Denver airport, and the volunteers are happy. Why? Pizza. Tuesdays and Wednesdays are Papa John’s pizza days. Every Tuesday and Wednesday, Papa John’s delivers dozens of…

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How to lose your customers

Imagine that you are a hair salon that caters to men. Your salon is beautifully appointed with masculine art, and chairs comfortable for your male clientele. You offer fast haircuts with hot towels and head massages. You install 6 TVs, ideally to show sports shows. This is a great idea.

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Beware of These 6 Common (and Costly!) Retirement Mistakes

Our retirement is our responsibility, yet many people do not think about how they are going to spend their retirement time. More importantly, even fewer people plan on how to fund it until it is too late. If you are old enough to buy a drink at a bar, it is time to think about your retirement.

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Money Tips for Families

April is Financial Literacy month. How can families alleviate stress about money? From Mary’s book, Money Smart: How not to buy cat food when you don’t have a cat

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