by Mary Kelly | Aug 3, 2015 | management tools
Cheerleading. Remember, Employees like recognition too! Many managers looking at this article will immediately dismiss this with, “I already do a great job of recognizing my employees.” I am not saying you don’t. Many managers already know they need to help employees...
by Mary Kelly | Aug 3, 2015 | management tools
Are you a great boss? Many employees commonly leave work complaining about their jobs. But there are also vast numbers of very happy employees who say they like their bosses and would, in fact, be downright unhappy if they had to work for someone else. Do your...
by Mary Kelly | Aug 3, 2015 | growing your business
Darleen Daniels, right, and mentor by Andee Lamoreaux are part of the Woman to Woman program launched this summer. Call them professional BFFs or mentors — they are among a new breed of women in the work force who are reaching back to pull up their sisters, share...
by Mary Kelly | Jul 15, 2015 | improving communications, leadership
Building Trust Building trust is difficult. Learning to trust the people you work with and the people on your team can be challenging. But breaking trust is can be a very quick process. In a coaching engagement, we worked with a seasoned mid-level manager who was...
by Mary Kelly | Jun 9, 2015 | customer Service, leadership
Leaders Live Great Customer Service I walked up to the cashier, who was talking with her co-worker working the other checkout line at a retail store. “How are you?” I asked. She ignored me and continued talking to the other cashier while running my items through the...
