Productive Leaders

Ph.D., CSP, CDR, US Navy Ret.,
CPAE Speaker Hall of Fame

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I spend lots of time in airports. And today I saw genuine concern and random acts of kindness all over. A man helped a 30-year-old woman get checked in. It was the first time she had flown, and she didn’t know how the bag check system worked. People cheerfully stood aside to allow two frenzied and stressed airline workers get to their plane. Three people in a completely full flight helped to organize the overhead bin to fit in the bags of perfect strangers. People actually held their coats in their laps like we are supposed to. People applauded when uniformed military personnel boarded the plane. At baggage claim, two older gentlemen lifted the bags of others who had trouble getting their bags off the carousal. People got out the way for each other at the escalators. People held the doors for others at the elevators. People behaved the way we are supposed to.


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